First, verify there is an active data connection to the device and retry. If the issue persists, reset the register data (Web) or initiate a factory reset (POS terminal), depending on the register type.

How to Reset Register (Web):

1. Click on the business name in the top-left corner of the register
2. Select “Reset Register Data”
3. Click on “Reset Register”

Before a factory reset on a POS terminal, advise the BO to print their End of Day (EOD) report to avoid loss of unsynced transactions, then send the terminal serial number to the support team so the register can be pushed.

How to Print EOD:

1. Click on the Moniepoint feature on the terminal
2. Scroll down and click on Services
3. Scroll down and click on End of Days
4. Select “Summary or Full Details”, filter the date, and print

How to Initiate a Factory Reset on the POS Terminal:

1. Navigate to Appstore
2. Click on “Device Management” in the lower-right corner
3. Select “Factory Reset”