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Confirm the register version is the latest version. Please update the register from the app store on your P8 if it is not on the latest version.

Sync/Reload the web register to get the update, and an orange banner will be displayed prompting you to sync if there is a newer version.

","createdOn","2026-07-02T11:36:16.000Z",703,"isHtmlFileUpload",false,"register-pin-not-working-703","status","ACTIVE","title"," Register PIN Not Working","articles",[29,35,41,47,53,59,65,71,77,83,89,95,101,107,113,119,125,131,137,143,14,149,155,161,167,173],{"_15":30,"_17":31,"_7":32,"_20":21,"_11":33,"_23":24,"_25":34},"

Hidden Monieconnect App Error

Issues with Moniconnect not appearing on the home screen require updating TPUI by the business owner/user; however, the support team can push the TPUI update if the terminal's serial number is provided.

If the TPUI is updated and Moniebook does not appear, please follow the guide below.

- When the TPUI is an old version, it is m654321

- When the TPUI is the latest version, it is the current date+last 4 digits of SN, for example, today is 20th Feb in the device, SN is A42P008DXXXX0016, so the password is 200016, tomorrow 210016

The steps to follow:

- On the Homepage, click on the 3-dot top right corner

- Enter the PIN

- Click App whitelist to enable Monieconnect Home Screen

- Drag the app to the top to uninstall

- Exit TPUI when done

- Reinstall from App Store

","2026-07-02T14:56:10.000Z",765,"hidden-monieconnect-app-765","Hidden Monieconnect App ",{"_15":36,"_17":37,"_7":38,"_20":21,"_11":39,"_23":24,"_25":40},"

Business owners operating in different countries (Nigeria, the UK, Kenya, etc.) can select a time zone so activity logs reflect their local time.

Go to Settings
Click on “Preferences” in the side menu
Select the Time Zone
Select the Time Format
Save changes

","2026-07-02T14:05:34.000Z",758,"how-to-apply-time-zone-preference-758","How to Apply Time Zone Preference",{"_15":42,"_17":43,"_7":44,"_20":21,"_11":45,"_23":24,"_25":46},"

Log in to the Moniebook dashboard
Click on Settings
Click on Business Information
Click the + sign, upload your business logo, then click Save Changes

","2026-07-02T14:04:45.000Z",757,"how-to-upload-update-a-business-logo-757","How to Upload / Update a Business Logo",{"_15":48,"_17":49,"_7":50,"_20":21,"_11":51,"_23":24,"_25":52},"

Log in to the Moniebook dashboard
Click on Settings
Click on Business Information
Click the Category, pick from the drop-down, do the same for Sub-category, then click Save Changes

","2026-07-02T14:03:42.000Z",756,"how-to-update-business-category-subcategory-756"," How to Update Business Category & Subcategory",{"_15":54,"_17":55,"_7":56,"_20":21,"_11":57,"_23":24,"_25":58},"

Log in to the Moniebook dashboard
Click on Settings
Click on Business Information
Change your business name and click Save Changes

","2026-07-02T14:03:00.000Z",755,"how-to-change-business-name-755","How to Change Business Name",{"_15":60,"_17":61,"_7":62,"_20":21,"_11":63,"_23":24,"_25":64},"

Note: Only business owners can add a new business to existing business(es). A user with owner's privileges cannot add a business.

Log in to your Moniebook dashboard
Click the arrow facing down beside your business name at the top left
Click the plus (+) sign that says “Add Business”
Follow the prompt to fill in the business details
Select the business subscription plan and click Proceed
To complete the onboarding, add your first items and make your first sale

","2026-07-02T14:01:28.000Z",754,"how-to-add-a-new-business-754","How to Add a New Business",{"_15":66,"_17":67,"_7":68,"_20":21,"_11":69,"_23":24,"_25":70},"

The Activity Log records and displays all staff activities performed on the business – who logs in on the register, the login time, and every feature accessed – giving a full audit trail.

Log in to the Moniebook dashboard
Click on “Activity Log”
Filter by date, staff, features, or branch to view
Yes, you can filter by a specific date to view all actions carried out that day
Yes – multi-branch businesses can filter the Activity Log by branch
Yes – role permissions can be configured by the BO to determine which users can view, filter, or export the Activity Log

","2026-07-02T13:57:49.000Z",753,"activity-log-how-to-monitor-staff-activities-753","Activity Log – How to Monitor Staff Activities",{"_15":72,"_17":73,"_7":74,"_20":21,"_11":75,"_23":24,"_25":76},"

Go to Settings → “Roles & Permissions”
Click “Add Role” on the top right
Type in the Role Name (use a new name that is not part of the default roles)
Toggle right to give Full Access, or navigate each Permission Type to add/remove permissions
Go back to Staff, click the staff member and edit them to the new role

View / Edit / Delete a role: Settings → Roles & Permissions → click the 3 dots on the role → View, Edit (then “Update Role”), or Delete (then confirm).

","2026-07-02T13:53:35.000Z",752,"how-to-add-a-custom-role-752","How to Add a Custom Role: ",{"_15":78,"_17":79,"_7":80,"_20":21,"_11":81,"_23":24,"_25":82},"

Yes. A staff PIN is the same anywhere on the register as long as it is the same business. For example, a staff with PIN 1234 on Business A uses 1234 across all of Business A's branches. The same person on a different business will have a different PIN for that business.

","2026-07-02T12:32:23.000Z",726,"is-the-staff-pin-the-same-across-terminalsbranches-726","Is the Staff PIN the Same Across Terminals/Branches?",{"_15":84,"_17":85,"_7":86,"_20":21,"_11":87,"_23":24,"_25":88},"

Go to Settings → Staff
On the staff, click the 3 dots on the right end
Click “Remove”
Click “Update Staff” and confirm the action

","2026-07-02T12:30:41.000Z",724,"how-to-delete-remove-a-staff-member-724","How to Delete / Remove a Staff Member",{"_15":90,"_17":91,"_7":92,"_20":21,"_11":93,"_23":24,"_25":94},"

Go to Settings → Staff
Click the staff whose PIN you want to edit
Click “Edit” in the top-right corner and navigate to “Staff PIN”
Select “Edit” and type a new PIN, or select “Re-generate”
Click “Update Staff” to effect the change

","2026-07-02T12:30:05.000Z",723,"how-to-edit-regenerate-a-staff-pin-723","How to Edit / Regenerate a Staff PIN",{"_15":96,"_17":97,"_7":98,"_20":21,"_11":99,"_23":24,"_25":100},"

Go to Settings → Staff
Click on the staff (or the 3 dots on the right end)
Click “Edit” and make the necessary changes (do not touch the PIN when editing only the name)
Click “Update Staff” on the top right

","2026-07-02T12:29:11.000Z",722,"how-to-edit-a-staff-member-edit-staff-name-722"," How to Edit a Staff Member / Edit Staff Name",{"_15":102,"_17":103,"_7":104,"_20":21,"_11":105,"_23":24,"_25":106},"

On the Moniebook side menu, go to “Settings”
Click on “Staff”
Click “Add Staff” on the top right
Select the Role from the drop-down (e.g., Cashier)
Enter the staff's Name and Surname
Enter the staff's Email Address
Select one or more Branches from the drop-down (if multiple branches exist)
Select Copy, Edit, or Generate PIN
Click “Send Invite” – the staff receive an email invitation to activate their profile. Advise staff to set a password.

","2026-07-02T12:28:25.000Z",721,"how-to-add-a-staff-member-incl-cashier-721","How to Add a Staff Member (incl. Cashier)",{"_15":108,"_17":109,"_7":110,"_20":21,"_11":111,"_23":24,"_25":112},"

No. Having branches and registers on one business counts as one subscriber until a new business is created.

","2026-07-02T12:26:35.000Z",720,"does-a-branch-also-count-as-a-separate-subscriber-720","Does a Branch Also Count as a Separate Subscriber?",{"_15":114,"_17":115,"_7":116,"_20":21,"_11":117,"_23":24,"_25":118},"

Staff users with access to multiple branches can use their registers across different branches. Branch switching is available both at register pairing and inside the register:

To pair a register on the web, copy and paste the 12-digit pairing code
Select from the list of branches to log into (the staff must have permission for the selected branch)
Enter the register PIN to be directed to the register
On the right end of the register name, click the drop-down and select “Switch Branch” from the side menu
Select the branch to switch into – if the user has permission, switching is processed immediately

Note: The Switch Branch feature is only visible on the register when there is an active data network.

","2026-07-02T12:24:14.000Z",719,"branch-switching-between-registers-719","Branch Switching Between Registers",{"_15":120,"_17":121,"_7":122,"_20":21,"_11":123,"_23":24,"_25":124},"

On the Moniebook side menu, go to “Settings”
Click on Branches
On the branch, click the 3 dots on the right end
Click “Delete”
Confirm the action

","2026-07-02T12:22:26.000Z",717,"how-to-delete-a-branch-717","How to Delete a Branch",{"_15":126,"_17":127,"_7":128,"_20":21,"_11":129,"_23":24,"_25":130},"

On the Moniebook side menu, go to “Settings”
Click on Branches
On the branch, click the 3 dots on the right end
Click “Edit” and make the necessary changes
Click “Update Branch” on the top right

","2026-07-02T12:21:42.000Z",716,"how-to-edit-a-branch-716","How to Edit a Branch",{"_15":132,"_17":133,"_7":134,"_20":21,"_11":135,"_23":24,"_25":136},"

On the Moniebook side menu, go to “Settings”
Click on Branches
On the top right, click “Add Branch”
Type in the Branch Name and Address
Select “Sales or Inventory” from the drop-down
Select the State and Local Government from the drop-down
Click “Create” on the top right and proceed to checkout
Click “Proceed” to process payment and complete the process

","2026-07-02T12:15:17.000Z",713,"how-to-add-classify-a-branch-713","How to Add / Classify a Branch",{"_15":138,"_17":139,"_7":140,"_20":21,"_11":141,"_23":24,"_25":142},"

When creating or adding a branch, business owners can decide whether the branch serves a sales purpose or only stores inventory:

A Sales branch incurs a charge upon creation because it requires registers for sales
An Inventory branch is free to create – it serves as the business warehouse for stocked items distributed to its sales branches, and requires no register

Note: An Inventory branch can be updated to a Sales branch, but this cannot be reversed. A Sales branch cannot be edited to Inventory.

","2026-07-02T11:42:57.000Z",709,"branch-classification-sales-vs-inventory-709","Branch Classification (Sales vs Inventory)",{"_15":144,"_17":145,"_7":146,"_20":21,"_11":147,"_23":24,"_25":148},"

A branch is a shop or outlet. A branch can have multiple registers handled by different sales representatives or cashiers. A business owner can create additional branches if they own the same line of business across different locations.

","2026-07-02T11:41:50.000Z",707,"what-is-a-branch-707","What is a Branch?",{"_15":150,"_17":151,"_7":152,"_20":21,"_11":153,"_23":24,"_25":154},"

First, verify there is an active data connection to the device and retry. If the issue persists, reset the register data (Web) or initiate a factory reset (POS terminal), depending on the register type.

How to Reset Register (Web):

Click on the business name in the top-left corner of the register
Select “Reset Register Data”
Click on “Reset Register”

Before a factory reset on a POS terminal, advise the BO to print their End of Day (EOD) report to avoid loss of unsynced transactions, then send the terminal serial number to the support team so the register can be pushed.

How to Print EOD:

Click on the Moniepoint feature on the terminal
Scroll down and click on Services
Scroll down and click on End of Days
Select “Summary or Full Details”, filter the date, and print

How to Initiate a Factory Reset on the POS Terminal:

Navigate to Appstore
Click on “Device Management” in the lower-right corner
Select “Factory Reset”

","2026-07-02T11:32:33.000Z",701,"register-not-loading-blank-register-701","Register Not Loading / Blank Register",{"_15":156,"_17":157,"_7":158,"_20":21,"_11":159,"_23":24,"_25":160},"

Note: This action should be performed from the Business Owner's Moniebook profile.

Log in to the Moniebook web dashboard
Navigate to Registers on the side menu
Select the register to be unpaired and click on the device type
On the pop-up that appears, click the padlock in the upper-right corner to unpair the terminal

Note: P8/M4 terminals are free and can be paired back when deleted. Web registers should NOT be deleted – attempting to pair back after deletion will incur a new fee.

","2026-07-02T11:28:56.000Z",699,"how-to-unpair-a-register-699","How to Unpair a Register",{"_15":162,"_17":163,"_7":164,"_20":21,"_11":165,"_23":24,"_25":166},"

Log in to the Moniebook dashboard
Click on Registers
Click on +Add Register
Select the Web device type
Select “Open Web Register”
Return to the Moniebook setup register page and fill in the requested fields
Under “Configurations”, manage specific settings for this register
Click “Continue” in the top-right corner to proceed to checkout
Click “Proceed” – a 12-digit pairing code and staff PIN will be created; copy and save them
Launch the register and select “Pair Register”
Enter the pairing code and PIN to sync

","2026-07-02T11:28:15.000Z",698,"how-to-pair-a-web-register-698","How to Pair a Web Register",{"_15":168,"_17":169,"_7":170,"_20":21,"_11":171,"_23":24,"_25":172},"

Log in to the Moniebook dashboard
Click on Registers
Click on +Add Register
Select the device type
On the P8 or M4 terminal, open the Moniebook app
Click “I have installed the app” – a 4-digit register PIN will be generated
Enter the PIN on the terminal and click “Completed” on the dashboard

","2026-07-02T11:26:38.000Z",697,"how-to-pair-a-register-on-the-moniepoint-p8m4-terminals-697","How to Pair a Register on the Moniepoint P8/M4 Terminals",{"_15":174,"_17":175,"_7":176,"_20":21,"_11":177,"_23":24,"_25":178},"

A register is a point-of-sale terminal that can be connected to branches to sell the products and services the branch offers. It is software for use on a computer, mobile device, or Moniepoint POS terminal to sell and record sales.

","2026-07-02T11:24:34.000Z",696,"what-is-a-moniebook-register-696","What is a Moniebook Register?","turnstileSiteKey","0x4AAAAAADmia7J67BadPT1p","actionData","errors"]

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Register PIN Not Working