How do I fix incorrect items on my stock transfer?
Sometimes the items received at the destination branch may not match the stock transfer order. You can fix this either by cancelling and creating a new transfer, or by sending back the extra with another stock transfer.
To cancel and create a new stock transfer:
- Log in to your Moniebook account
- Select Transfer List on the left-hand side
- Find the mistaken transfer and select Cancel Transfer
- Select Confirm
- Select New Transfer and create a new stock transfer with the correct item/quantities
Remember, canceling a transfer will reverse any In Transit stock quantities and revert the stock at the source branch to its original amount.
To send back the extra:
- Mark the stock transfer as Received
- Create a new stock transfer at the destination branch to send back the extra items/quantities